Introduction

At Vybe, we value your privacy and are committed to keeping your personal information secure. This Privacy Policy explains how we collect, use, protect, and share your phone number and related information when you communicate with us via SMS or other messaging services.

By providing your phone number and opting in to our communications, you agree to the terms of this Privacy Policy. If you have questions, please contact us using the information provided at the end of this document.

Consent and How We Obtain It

We will only send you SMS/text messages after you have provided explicit, informed consent. Consent may be obtained through:

• Completing an online or in-person opt-in form where you provide your phone number and agree to receive messages from Vybe

• Texting a designated keyword to our short code or number

• Verbally agreeing to receive communications at the point of reservation or inquiry, as confirmed in writing

By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are 18 years of age or older. Consent is not a condition of any purchase or service.

Information We Collect

When you provide us with your phone number and communicate with us, we may collect the following:

• Phone Number: Your mobile or contact number for communication purposes.

• Message Metadata: Delivery status, timestamps, and opt-in/opt-out records. We do not store the content of individual messages beyond what is necessary for service delivery.

• Device Information: General information about the type of device used, as provided automatically by messaging platforms.

We do not collect sensitive personal information (such as financial, health, or government ID data) through our SMS communications.

How We Use Your Information

We use your phone number and related information solely to:

• Send you important updates, event information, and exclusive offers related to Vybe, where you have opted in to receive such communications.

• Respond to your inquiries or manage your reservations.

• Maintain records of your consent and communication preferences as required by law.

Message frequency will vary. Standard message and data rates may apply.

How to Opt Out (Unsubscribe)

You may withdraw your consent and opt out of receiving SMS messages from Vybe at any time by using any of the following methods:

• Reply STOP to any text message you receive from us. You will receive a one-time confirmation message and no further messages will be sent.

• Reply HELP to any text message to receive assistance or contact information.

• Contact us directly at (480) 462-2890 or owner@vybechandler.com to request removal from our messaging list.

After opting out, we will retain a record of your opt-out request to ensure compliance and to prevent future messages from being sent to your number. You may opt back in at any time by following the consent process described above.

How We Protect Your Information

We take reasonable and appropriate technical and organizational steps to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest

• Restricted access to personal data on a need-to-know basis

• Regular review of our data collection and storage practices

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Sharing Your Information

We do not sell, rent, or share your phone number or personal information with third parties for their own marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers (such as SMS platform operators) who assist us in delivering communications on our behalf. These providers are contractually obligated to protect your information and use it only as directed by Vybe.

• Legal Compliance: We may disclose information if required to do so by law, court order, or governmental authority.

• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership and your choices.

Data Retention

We retain your phone number and related communication records for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Active phone numbers are retained while you remain an opted-in subscriber.

• Opt-out records are retained indefinitely to honor your request and ensure compliance.

• Other communication metadata is retained for up to 3 years, unless a longer period is required by law.

You may request deletion of your information at any time (see Your Rights below).

California Residents: Your CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, and how it is used.

• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.

• Right to Opt Out of Sale: We do not sell your personal information. However, you have the right to direct us not to sell your information at any time.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us using the information below. We will respond to verifiable requests within 45 days.

Your Rights (All Users)

Regardless of your location, you have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your phone number and related records.

• Withdraw consent for communications at any time (see How to Opt Out above).

To submit a request, contact us directly at the information provided below. We may ask you to verify your identity before processing your request.

Children's Privacy

Our services and SMS communications are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this policy. Continued use of our services or receipt of our communications following any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Vybe Chandler

• Phone: (480) 462-2890

• Email: owner@vybechandler.com

• For opt-out requests via SMS: Reply STOP to any message from Vybe

Reply HELP to any Vybe text message for assistance.

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